Merchant Marine & Shipping LtdMERCHANT MARINE& SHIPPING LTD

FAQ · MERCHANT MARINE

Frequently Asked Questions

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How quickly can you deploy a dive team?NEEDS CLIENT CONFIRMATION+

Response times depend on scope, location and equipment needs. For emergency call-outs, contact our 24/7 line and our team will confirm availability and mobilization time.

Do you work on vessels while they remain in active service?NEEDS CLIENT CONFIRMATION+

Many of our services, including hull cleaning, propeller polishing and underwater inspection, can be carried out in-water. Share your vessel's schedule with us and we'll confirm what's possible for your specific case.

What certifications do your divers hold?NEEDS CLIENT CONFIRMATION+

Our dive team operates to IMCA-standard operations with experienced, certified personnel.

What areas do you operate in?+

We're based in Mombasa, Kenya, and serve clients across East Africa as well as international shipping and offshore operations.

How do I request emergency services?+

Call our 24/7 emergency line, use the WhatsApp chat button, or submit the quote request form and select "Emergency (24/7)" as the urgency level.

Is a site visit required before quoting?+

It depends on the scope of work. For many services we can provide an initial quote based on details submitted through our contact form; more complex projects may require a site visit or additional scoping.

Still Have Questions?

Get in touch and our team will get back to you directly.

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